No license restrictions

VoIP Integration

VoIP Integration with ERP/CRM: Increased Customer Loyalty and Transparent Call Control

Integrate your accounting systems with your IP Telephony provider. Save customers from having to repeat their history twice and automate call dispatching with one click.

Business Problems Solved by Integration
• Customer Frustration Due to Redirects: In companies with complex processes (for example, in insurance companies, when handling claims), a client's case often moves from one specialist to another. Without integration, the customer must explain their problem again with each call. This undermines brand authority and causes significant negative feedback.
• A blind spot for management: If calls are routed separately from the accounting system, it's impossible to quickly verify what the manager agreed upon with the client, why the deal fell through, or how the operator handled the complaint.
• Chaos in database distribution: Wasted time manually transferring a call to the right person increases wait times and reduces overall department productivity.

How does this work in practice?
1. Smart dispatching (Routing to your "own" manager)
   The system automatically recognizes the incoming number, finds it in the ERP system, and instantly forwards the call to the specific employee assigned to that client or project.
   • Result: The client is immediately connected to the right person, without unnecessary questions or transfers.
2. Complete call history and call monitoring directly in the ERP
   No more logging into your telephony account to retrieve archives.
   • The entire history of incoming, outgoing, and missed calls is automatically linked to the client's card.
   • Audio recordings of the conversation are saved within your ERP. A manager or a replacement colleague can listen to the recording with one click directly from the system interface, instantly restoring the entire chronology.
3. Click-to-Call function
   Managers no longer need to manually type phone numbers on the keypad or copy them. Simply click on a number within the ERP system, and the system automatically initiates a call via Ringostat or Vicidial. This saves up to 20% of an employee's daily work time.

Architecture and Supported Platforms
We build integrations based on open API protocols, allowing you to seamlessly connect your ERP/CRM system with virtually any modern communications provider.
• Integration with any cloud PBX: We connect any operator that provides an API (including Ringostat, Binotel, Phonet, UniTalk, and others) to your system.
• Solutions for large-scale contact centers: We set up deep integration with specialized open-source platforms for bulk calls and large call centers (such as Vicidial or Asterisk).
• Custom scenario:If you have a custom or uncommon telephone system, we will develop a custom connector to meet your provider's technical requirements.