Large-scale automation and deep customization of a BAS / BAF ERP enterprise system for Universal Insurance Company. Comprehensive modernization of claims management, reinsurance, underwriting, and anti-money laundering (AML) workflows.

Business Context & Technical Challenge Under the Hood

Our team stepped into an active project that had been long maintained by the client's internal IT department. Practice is a stubborn thing, and the absence of centralized architectural oversight resulted in fragmented, decentralized legacy code. The internal application layers were in a critical state ("complete chaos under the hood"), leaving business-critical workflows stalled for years while end-users coped manually.

Our engineers faced a double challenge: rapidly execute a comprehensive code audit and refactoring, establish strict architectural patterns, and simultaneously deliver intricate business logic across three pivotal insurance departments.

Delivered Functional Architecture per Department

1. Claims Management Department (Core Infrastructure)

• MTIBU State Integration: Fully automated the end-to-end data broadcasting of insurance claims to the centralized state database, eliminating manual entry.
• Annuity Payment Framework: Engineered a complex financial algorithm for automated calculation and strict scheduling of recurring long-term indemnity disbursements.
• Intelligent Claims File Handling: Deployed dynamic rule sets changing form configurations, field access, and claim file milestones based on specific product lines and policy risks.
• Financial Auditing & Layouts: Configured multi-currency logging for reserves and indemnity claims, while automating rejection certificate templates and print layouts for statutory insurance acts.
• VICIDIAL Connectivity & Underwriting: Wired a seamless M2M integration with the contact-center’s enterprise IP-telephony and completely overhauled BI analytical reports for underwriters.

2. Financial Monitoring & Compliance Department

• Sanction Risk Mitigation: Developed robust real-time counterparty validation rule sets tracking compliance across international and national sanction blacklists from scratch.
• FINAP API Integration: Modernized the data exchange layer with the FINAP system to handle immediate risk-scoring, neutralizing human oversight gaps during customer compliance reviews.

3. Reinsurance Department

• Risk Distribution Logging: Established a structured tracking environment for both facultative and treaty reinsurance setups (cessions/retrocessions).
• Change Log Management: Deployed a custom audit module for tracking and logging contract modifications, policy amendments, and addendums over active reinsurance treaties.

The Result

We brought absolute order to our assigned section of the IT infrastructure, bringing online features that the client's internal team had failed to launch for years. End-users who had abandoned hope received a perfectly fluid system handling MTIBU sync and denial automation. This project stands as proof of our team's capability to successfully salvage and stabilize highly complex enterprise platforms.