Turnkey design and development of the specialized B2B module UATeleMD Insurance — a high-tech InsurTech solution bridging insurance providers and medical centers within a unified ecosystem for expedited insured patient intake.
Business Problem & Hidden Overhead in the Insurance Sector
The conventional process of coordinating medical care under an active insurance policy (Assistance) is traditionally bottlenecked by administrative tasks. Upon a client's claim request, insurance company operators had to manually call dozens of clinics, tracking open time slots, clinical capabilities, and pricing structures for specific lab work or screenings.
This fragmentation led to significant time loss, delayed patient care, and a ballooning assistance coordination staff.
Our team's challenge was to digitalize and automate this communication bridge, engineering an end-to-end medical service tendering infrastructure operating in real time.
Delivered IT Architecture & Workflow Logic
We designed and deployed an asynchronous request exchange system running on a strict and transparent operational flow:
- Intelligent Questionnaire Engine: Built an adaptive medical request constructor, empowering insurance operators to specify required care categories (specialist consultations, lab tests, or complex diagnostic screenings like MRI, CT, Ultrasound) in a single click.
- Automated Broadcast Routing: The system instantaneously distributes the configured query across the verified database of clinics hooked into the broader UATeleMD ecosystem.
- Clinic Feedback Interface: Integrated a streamlined response module inside medical center dashboards for rapid confirmation entries (available timing slots, accurate cost pricing, appointment confirmation).
- Offer Aggregator & Scheduling Flow: The insurance provider aggregates all incoming responses inside a single interface, presents a curated pool of optimal variants to the insured customer, and schedules the patient directly into the chosen clinic upon confirmation.
Business Results
The UATeleMD Insurance module markedly elevated insurance provider customer care benchmarks. We successfully established a clean digital environment that eliminated the human factor and long phone negotiations from the "Insurance to Clinic" fulfillment chain.